IQBAL, Muhammad; ABBAS, Wasim. Determinants of Expected Service Quality: A Comparative Study in Pakistani Banking Sector. Journal of Policy Options, [S. l.], v. 7, n. 1, p. 27–35, 2024. Disponível em: https://resdo.khanammad.com/index.php/jpo/article/view/351.. Acesso em: 29 oct. 2025.